Every WhatsApp conversation in one queue, streamed live.
A real-time team inbox for the official WhatsApp Cloud API. Assign agents, set SLAs, label, mute, pin, forward and react. Every state change is written to an audit log so nothing gets lost.
Built in India for Indian businesses. The official WhatsApp Cloud API, with your whole team in one queue.
Assign and collaborate
Every conversation has an owner and a backup.
Auto-assign incoming chats by round-robin, agent load or skill. Watch SLA countdowns tick down on each thread and get alerted the moment one breaches. Reassign in a click, and the whole thread context follows the new owner.
- Auto-assign by round-robin, agent load or skill
- Per-conversation SLAs with breach alerts
- Open, closed and archived lifecycle with a full audit log
- Bulk assign, label or close across many threads
Inbox · Assigned to me
6- PS
Priya S
2mOut for delivery today...
- RM
Rohan M
12mPricing question
- AR
Anika R
1hRefund request #4421
- KG
Karan G
3hLoved the new launch!
Reply as Acme · Saved replies / canned
One queue for the whole team
Your business number, answered by everyone who needs to.
Every inbound WhatsApp message lands in a single queue with the same labels, automations and assignment rules. New messages stream in live as WhatsApp delivers them, so you never refresh to check what arrived. The whole team works one number without sharing a phone.
- Official WhatsApp Cloud API, no unofficial workarounds
- Live updates that appear the instant a message arrives
- Shared queue with consistent labels and assignment rules
- No phone-sharing: a real multi-agent inbox
All channels
29 openA composer that does it all
Send anything WhatsApp allows without leaving the thread.
Free text, emoji, gallery attachments, recorded or pasted audio, pasted images, approved templates, WhatsApp Flows, interactive buttons, list messages, quick replies and reactions. Search inside a thread, forward, pin or label conversations with custom colours.
- Templates, Flows, interactive buttons and lists, quick replies
- Audio recorder, paste-to-send for images and voice notes
- Search-in-thread, forward, pin, mute, react
- Custom-colour conversation labels
Inbox · Assigned to me
6- PS
Priya S
2mOut for delivery today...
- RM
Rohan M
12mPricing question
- AR
Anika R
1hRefund request #4421
- KG
Karan G
3hLoved the new launch!
Reply as Acme · Saved replies / canned
By the numbers
What teams ship on WBIZ.
0
Shared queue for your whole team
0h
Window countdown surfaced live per chat
0%
Official WhatsApp Cloud API
0
Audit log entry for every state change
Your team will actually want to live in this inbox.
WBIZ Inbox is built around what the WhatsApp Cloud API actually allows. No fake AI, no fake integrations. Assignment, labels, SLAs, the 24-hour window, audit logs and bulk operations: the fundamentals, done well.
Skill-based routing
Round-robin, load-balanced or skill-tagged auto-assignment. Reassign in one click; context follows.
SLA and audit log
Per-conversation SLAs with breach alerts. Every assignment, label, status change and send is logged.
Composer that ships everything
Templates, Flows, interactive lists and buttons, quick replies, audio, paste-to-send images.
Live updates
New messages and status changes push the second the Cloud API delivers them, with no polling.
Plays nicely with
Wire the inbox into anything via webhooks and REST.
There are no prebuilt CRM connectors, and that is on purpose. Use the WBIZ REST API and outbound webhooks to push every inbox event into your stack, in exactly the shape you need.
REST API
Send messages, fetch threads, manage labels
Outbound webhooks
HMAC-signed, retried, dead-lettered
Automations
Trigger flows from inbox events
Campaigns
One-click follow-up from any thread
Templates and Flows
Send approved templates inline
WhatsApp calling
Voice calls live in the same surface
FAQ
Inbox, answered.
WhatsApp Web is one phone, one user. WBIZ Inbox is built on the official WhatsApp Cloud API, so a whole team can answer the same number at once, with assignment, SLAs, audit logs and templates, and without anyone sharing a phone.
Inbound and outbound WhatsApp conversations on the official Cloud API. SMS, email and web chat are not supported. Use the REST API and outbound webhooks if you need to bridge another channel into the same workflow.
Internal collaboration happens through assignment, labels, status changes and the audit log. Every action is visible to your team and never sent to the customer.
Yes. The composer can send approved WhatsApp templates, WhatsApp Flows, interactive button and list messages, quick replies, audio, images and documents directly inside the thread.
WhatsApp lets you freely message a customer for 24 hours after their last inbound message. WBIZ surfaces a countdown on every conversation and prompts you to switch to an approved template once the window closes.